Patient Portal - Frequently Asked Questions
General Questions
What is MyHealthHome?
MyHealthHome is a free, secure online patient portal that gives you access to your health information anytime, day or night.
Was there a previous version of the patient portal?
Yes. The previous version of the portal was replaced in December 2021 and is no longer accessible to patients.
What happens if I didn't download or save the information from my previous patient portal account? Can I still access it?
Yes. Although patients can no longer access the previous portal, the information will be retained in the electronic health record (EHR) at Mat-Su Regional Medical Center. Should you need the information at any point, you can obtain it through the Medical Records department.
Can I access the portal from my phone?
Yes. You can access it from the hospital website, your preferred browser, or download the mobile app MyHealthHome – MphRx and sign in just as you would on a computer or tablet.
Is there any way to connect mobile health management apps to my health record?
You may be able to securely connect certain third-party health management apps (i.e., Apple Health, etc.) to your MyHealthHome data. For information on how to do this via AppleHealth, click here.
Enrollment
How do I set up a new MyHealthHome account?
Click here for instructions on how to create a MyHealthHome account.
What if I don't receive the invitation email?
To ensure that the MyHealthHome invitation email reaches you, be sure to provide Mat-Su Regional Medical Center with your current email address. If you don't receive an email and have checked your spam folder, click here to self-enroll.
What is my username? My password?
You determine your own username and password when you create your MyHealthHome account online.
Access
How can I access my child's or other family member's health information?
If you are interested in MyHealthHome access for your child(ren) or an adult for whom you are legally responsible and that individual is a patient, you will need to request access via the instructions here for information on how to grant access to a designated caregiver/guardian.
Can I give others access to my information?
Only you – and those you authorize – will be able to see or gain access to the information in your portal. Click here for instructions on how to request access for a caregiver, guardian or trusted family member / friend.
Password / Login Issues
What if I forget my password?
If you don't remember your password, select "Forgot password" and follow the instructions to reset your password.
What if I have trouble logging in or using the MyHealthHome portal?
Click here for technical support if you have difficulty registering for or using MyHealthHome.
What if I need help with the previous version of the portal?
The previous portal is no longer accessible to patients, but the information is retained in your hospital's electronic health record (EHR). Should you have questions or need the information at any point, please contact the Medical Records department.
Privacy & Confidentiality
Will my portal information be secure?
Yes. MyHealthHome uses a secure, encrypted connection and all health data is stored on a secure server. Personal and medical information in the MyHealthHome portal remains confidential. Only you – and those you authorize – are able to see or gain access to the information in your portal. We will not share your personal information with any outside party not affiliated with our organization.